Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more

What is a pickleball paddle made of?
Most pickleball paddles are made from composite materials including fiberglass, carbon fiber, graphite, or polymer. Our paddles feature premium carbon fiber faces for optimal power and control, combined with a polymer honeycomb core for durability and touch.
How do I choose the right paddle weight?
Paddle weights typically range from 7.0 oz to 9.5 oz. Lighter paddles (7.0-7.8 oz) offer more control and maneuverability, ideal for beginners or players with arm issues. Mid-weight (7.8-8.5 oz) provides balance of power and control. Heavy paddles (8.5-9.5 oz) deliver maximum power and stability, suited for advanced players.
What is your return policy?
We offer a 30-day hassle-free return policy on all unused products in original packaging. If you're not satisfied with your purchase, please contact our support team within 30 days of delivery to initiate a return. Return shipping costs are covered by the customer unless the item is defective.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days within the US. International shipping may take 10-20 business days. Expedited shipping options are available at checkout. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs duties or taxes imposed by their country.
How do I care for my pickleball paddle?
To extend your paddle's life, avoid exposing it to extreme temperatures or moisture. Clean the surface with a damp cloth after play. Do not leave it in a hot car, as heat can damage the adhesive and core. Use a protective cover when not in use.
What is the difference between fiberglass and carbon fiber paddles?
Fiberglass paddles are more flexible and offer a softer feel with good spin potential, ideal for intermediates. Carbon fiber paddles are stiffer, providing more power and better control for advanced players. Carbon fiber is also lighter and more durable.
How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number and link. You can also log into your account (if you created one) and view order status in "My Orders". If you didn't receive tracking, please check your spam folder or contact us.
Do you offer discounts for bulk orders?
Yes, we offer wholesale pricing for clubs, coaches, and retailers. Please contact our sales team at wholesale@pickleballshop.com with your requirements and quantity. Custom logo printing is also available for large orders.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.